At Nira Gizmo, customer satisfaction is our priority. We aim to ensure that you are happy with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

1. Payment Method

We currently offer Cash on Delivery (COD) only. As such, refunds are issued in the form of cash at the time of pickup or through bank transfer, depending on the resolution method agreed upon.

2. Eligibility for Returns

You may request a return if:

• The product is damaged or defective upon delivery

• You receive the wrong item

To qualify, please report the issue within 48 hours of receiving your order. Requests made after this period may not be accepted.

3. How to Request a Return

To initiate a return:

1. Contact our support team at [email protected].

2. Provide your order details, clear photos of the item, and a description of the issue

3. Our team will review and confirm the return request

Once approved, a pickup will be scheduled.

4. Return Conditions

• Items must be unused and returned in their original packaging

• All included accessories and documentation must be intact

• Products showing signs of wear, misuse, or damage caused by the customer will not be accepted

5. Refund Process

Once the returned item is inspected and approved:

• Refunds for COD orders will be made cash refund during pickup, as agreed

• Refunds are typically processed within 5–7 business days after approval

6. Non-Returnable Items

Certain items may be marked as non-returnable due to hygiene, safety, or other reasons. This will be clearly mentioned on the product page if applicable.

7. Contact Us

If you have any questions about our return and refund policy, please reach out to us at [email protected].